Siemens suspected shirk problem refrigerator liability

Consumers were angry at the refrigerator in front of the Siemens Tower and exchanged an official response from Siemens China. However, in the statement, Siemens did not mention the product issues and related compensation measures. It merely stated that Siemens refrigerators were used by Bosch Home Appliances JV in China. People in the industry generally believe that this statement has the suspicion of evading responsibility and intends to use the joint venture company as a shield.

Last Sunday, Luo Yonghao, the founder of Niu Bo.com, and others defended the rights issue and destroyed three problem refrigerators in front of the Siemens building. In this regard, Siemens China did not respond to the reasons for product quality problems and compensation measures in its official statement. It merely stated that it advocated consumers to exercise their rights within a reasonable and legal scope. At the same time, it also stressed: "In China, Siemens refrigerator products are independently produced, sold and provided after-sales service by Bosch Household Electrical Appliances (China) Co., Ltd. (Boshi Electric Appliances), which is a company that Siemens invests in and is autonomous in China. Operation."

People in the industry believe that Siemens’ stance is anxious to make clear the relationship between Siemens and the problem refrigerator. Consumers do not buy it. Some netizens commented: “The refrigerator is a Siemens brand, use the hotline of 'Siemens appliances', why not be responsible for its quality? When selling Siemens refrigerator, the problem is Bosi refrigerator?”

Regarding the attitude of Bossi, the reporter called and sent the outline of the interview to its relevant person in charge, but as of press time, he has not received a reply. The relevant person in charge of his public relations company said that it was not convenient to respond and there was nothing worth responding to.

In this regard, home appliance analyst Liu Buying pointed out that "Siemens China's statement is very ridiculous, pouring dirty water to the brothers to work hard to clear their responsibilities will lose consumer trust." He said bluntly, “In an objective sense, the quality of Siemens home appliances is not bad, but after the crisis, Siemens and its public relations companies have problems in handling attitudes, and are not sincere and unresponsive to consumers, which will only cause greater harm to the brand”. .